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You can use the Mobile backup function to:

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Note: For the restore of photos and videos to an alternate mobile device, the other mobile devices must be registered first for mobile backup on %edition_name%.

Requirements:

These are the requirements for using Mobile Backup:

  1. Firewall Settings - Make sure that your firewall setting allows network traffic through the following dedicated ports:
  2. For Android device, Android version must be Android 8 or above. For Apple device, iOS version must be 12.0 or above.
  3. In order for the %mobile_app_name% app to access the contents on your Android/iOS mobile device, you will be prompted to grant access permission on the following items when you first launch the application. Make sure to Allow these requests when prompted.
  4. Network Connection - Ensure that %mobile_app_name% app is connected to the same local WIFI network as the %edition_name% machine. Failure to do so will prevent the %mobile_app_name% app from performing mobile backup/restore.
  5. Battery Requirements - When Power Saving Mode is enabled (This is enabled by default.), the user will not be able to perform backup if battery level is less than 30%.

Limitations:

These are the limitations for using Mobile Backup:

  1. Photos and videos are the only supported backup source for both Android/iOS.
  2. The most common file types of photo and video can be supported, including but not limited to files with filename extensions: .jpg, .png, .bmp, .gif, .mp4, .mkv, .mov, .avi, .flv etc.
  3. Backup of photos and videos are only supported if they can be opened by the device built-in photo/video application.
  4. Backup of photos and videos synchronized from iTunes are not supported due to iOS limitation.
  5. Backup and/or restore can be performed only if the User is connected to WIFI.
  6. Backup and/or restore can be performed only when %mobile_app_name% app has the same local WIFI network with %edition_name%.
  7. Backup and/or restore can be performed if the battery level is not lower than 30%.

Key:

Field Description
Registered Mobile Device(s) List of mobile device(s) registered for mobile backup.
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Note: The Mobile Backup module will only be displayed if the Mobile Add-on Module is enabled.

Add a registered mobile device

To add a registered mobile device:

  1. Click the [Add] button.
  2. Download the Mobile App by clicking on the relevant app store on the mobile device to install. Click the [Next] button to continue.
  3. Click the [Browse] button to select the backup destination.
  4. Scan the QR code using %mobile_app_name% to pair the device with the backup account.
  5. Click [OK] to finish the setup.
  6. Click the [Save] button.

Delete a registered mobile device

To delete a registered mobile device:

  1. Click the [X] button on the right side of the mobile device that you want to delete.
  2. Click [Yes] in the pop up message that will be displayed to delete the mobile device.
  3. Click [Save] to save the changes and exit.